Frequently Asked Questions
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What decoration methods do you offer?
We offer a variety of high-quality decoration processes, including:
Traditional Screen Printing
Digital Direct-to-Garment (DTG)
Digital Direct-to-Film (DTF)
Embroidery
What is your standard turnaround time?
Our standard production timeline is 7–10 business days. During peak seasons, such as summer, turnaround may extend to 10–14 business days, depending on order volume and complexity.
What is your equipment capacity, and how do you handle large orders?
We’re equipped to handle orders of all sizes with the following capabilities:
Screen Printing:
4 automatic presses: 10/12, 12/14, 14/16, and Stryker 22/28
The Stryker handles high-volume jobs (10,000+ units) with a daily capacity of 6,500–8,000 units
Smaller automatics handle jobs from 500 to 10,000 units
DTG Printing (Polaris):
Prints in full-color CMYK with the look and feel of screen print
Daily capacity: 1,000–1,200 units
Embroidery:
28 total heads (17 currently active)
Daily capacity: 600–800 units
Do you have a minimum order quantity?
While our Polaris DTG printer supports single-unit orders for Direct-to-Consumer needs, our practical minimum is 24 pieces. Orders of 200 pieces or more are typically produced via screen printing for efficiency.
Do you accept small or short-run orders?
Yes! We’re flexible with order sizes:
The Polaris DTG is optimized for 6–10 jobs per day, totaling 800–1,000 units
DTF is ideal for quick-turn small batches
Orders over 200 units are usually screen printed
Can I submit my own artwork files?
Absolutely. Most clients supply artwork in the following formats:
Vector: .ai, .png
High-resolution: .jpeg
Our in-house art team will ensure your designs are adapted to suit the selected print or embroidery method.
How many ink colors can you print?
Screen Print: Up to 22 ink colors
DTG & DTF: Use CMYK — offering an infinite color range
Which thread brands do you use for embroidery?
We exclusively use Madeira threads for embroidery.
What is your payment and invoicing process?
Invoices are generated through our ERP system at the time of delivery or commercial shipment. Payment terms are negotiated individually with our key clients.
DO you have a Factsheet?
